Legal
How ev&Me LLC collects, uses, and protects your information.
ev&Me LLC ("ev&Me," "we," "us," or "our") is a vehicle guidance and education service based in the Washington, DC metropolitan area. We operate at evandme.co and provide in-person and virtual sessions to help customers understand and use their vehicles. Our contact email is hello@evandme.co.
We collect information you provide directly to us when you:
The types of information we may collect include:
We do not collect payment card information directly. Payments are processed by Stripe, Inc., a third-party payment processor. Please review Stripe's Privacy Policy for information on how they handle your payment data.
We use the information we collect to:
If you provide your mobile phone number and check the consent box on our booking form, we will send you transactional SMS messages related to your session, including confirmations, reminders, portal access codes, and post-session follow-ups.
Message frequency: Message frequency varies based on your session activity, typically 2–4 messages per session.
Message and data rates may apply depending on your carrier plan.
To opt out: Reply STOP to any message from ev&Me at any time. You will receive one final confirmation message and no further messages will be sent.
To get help: Reply HELP or contact us at hello@evandme.co.
We will not share your phone number with third parties for their marketing purposes. Your phone number is used solely to communicate with you about your ev&Me sessions.
We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. We may share your information only in the following limited circumstances:
We retain your information for as long as necessary to provide our services and comply with legal obligations. Session notes and customer records are retained for up to three years after your last session. You may request deletion of your information at any time by contacting us at hello@evandme.co.
You have the right to:
To exercise any of these rights, contact us at hello@evandme.co.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Your data is stored in Airtable with access restricted to authorized ev&Me personnel. Portal access is protected by SMS-based two-factor verification. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
ev&Me LLC
Washington, DC metropolitan area
Email: hello@evandme.co
Phone: (240) 800-7218
Website: evandme.co