Privacy Policy

Effective Date: April 10, 2026  ·  Last Updated: April 10, 2026

1. Who We Are

ev&Me LLC ("ev&Me," "we," "us," or "our") is a vehicle guidance and education service based in the Washington, DC metropolitan area. We operate at evandme.co and provide in-person and virtual sessions to help customers understand and use their vehicles. Our contact email is hello@evandme.co.

2. Information We Collect

We collect information you provide directly to us when you:

• Submit the booking form on our website
• Book or attend a session with ev&Me
• Contact us by email, phone, or text message
• Log into your ev&Me customer portal

The types of information we may collect include:

• Contact information: First name, last name, email address, mobile phone number, and general neighborhood or location
• Vehicle information: Make, model, year, and trim of your vehicle
• Session information: Date, time, session type, notes, and any information shared during your session
• Communication preferences: Whether you have consented to receive SMS messages from ev&Me

We do not collect payment card information directly. Payments are processed by Stripe, Inc., a third-party payment processor. Please review Stripe's Privacy Policy for information on how they handle your payment data.

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and deliver your sessions
• Send you session confirmation, reminder, and follow-up messages by email and SMS
• Provide access to your ev&Me customer portal
• Respond to your questions and requests
• Improve our services
• Comply with applicable law

4. SMS Messaging

If you provide your mobile phone number and check the consent box on our booking form, we will send you transactional SMS messages related to your session, including confirmations, reminders, portal access codes, and post-session follow-ups.

Message frequency: Message frequency varies based on your session activity, typically 2–4 messages per session.

Message and data rates may apply depending on your carrier plan.

To opt out: Reply STOP to any message from ev&Me at any time. You will receive one final confirmation message and no further messages will be sent.

To get help: Reply HELP or contact us at hello@evandme.co.

We will not share your phone number with third parties for their marketing purposes. Your phone number is used solely to communicate with you about your ev&Me sessions.

5. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. We may share your information only in the following limited circumstances:

• Service providers: We use Airtable (database), Twilio (SMS), Gmail/Google (email), and Netlify (website hosting) to operate our services. These providers process data on our behalf and are contractually required to protect it.
• Legal requirements: We may disclose your information if required by law, regulation, or legal process.
• Business transfers: If ev&Me LLC is acquired or merged, your information may be transferred as part of that transaction.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Session notes and customer records are retained for up to three years after your last session. You may request deletion of your information at any time by contacting us at hello@evandme.co.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time by replying STOP
• Contact us with any privacy-related questions or concerns

To exercise any of these rights, contact us at hello@evandme.co.

8. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Your data is stored in Airtable with access restricted to authorized ev&Me personnel. Portal access is protected by SMS-based two-factor verification. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us